Visitor feedback
Switch it on and your live site gets a Feedback tab, in your colour. Visitors point at the problem, add a note or a screenshot and send it, with no account. It lands in Drobber marked Visitor, in purple, and only your team ever sees it.
14-day free trial · 30-day money-back guarantee
After launch
Once a site goes live, the feedback that matters most comes from the people using it. It usually arrives as a vague email to the client, a message on social media, or not at all.
With visitor feedback, anyone using the site can point at the exact spot and say what’s wrong. You get the page, the element, the browser and the device with every note, in the same place as your review comments, without letting visitors see anything else.
Try it out
The Feedback tab
Every visitor sees a Feedback tab on the edge of the page. Choose one of seven colours or any colour you like, and the text stays readable on it. A small “Feedback by Drobber” line sits at the bottom of the form, and you can hide it on a paid plan.
For visitors
Visitors click a spot, drag over an area or highlight some text, then choose Feedback, Something’s broken or Question. They can draw on the page, attach a screenshot and leave an email if they’d like a reply. There’s no account, no panel and nothing anyone else has said.
For your team
Visitor feedback is always purple, with a Visitor label, on the board, the comment list, the inbox and the pins on the site, so it’s never mistaken for a client’s review comment. Filter the board by Everyone, Review or Visitors, and only your team ever sees it.
Step by step
It takes a minute to switch on, on any site that already has Drobber.
Paste the snippet into the site once, or install the WordPress plugin.
In the project’s Settings, turn on Visitor feedback and choose the tab’s colour.
Everyone using the site sees the Feedback tab. They point at the spot, write a note and send it.
It arrives marked Visitor, with the page, browser and device, and goes to your connected tools like any other comment.
Clients never see visitor feedback, in the widget, the dashboard, the inbox or digests.
Visitors can leave an email, so you can let them know when it’s fixed.
Visitor comments reach the bell, Slack, Jira and your other connected tools like any other comment.
Feedback is only accepted from the project’s own site, with limits per visitor and a trap that only bots fall into.
Every note comes with the page, the element, the browser, the operating system and the screen size.
Match the tab to the site, from seven colours or any colour you choose.
Start your 14-day free trial and switch on visitor feedback for your next launch.
30-day money-back guarantee